How to train your chatbot
Just type everything your customers might ask about in the box below. The AI reads this every time someone chats. The more detail you add, the better it answers.
What to include:
- Business hours and location
- Products, services, and prices
- Delivery, shipping, or booking info
- Payment methods accepted
- Return/refund policies
- Common FAQ and answers
- Contact info (phone, email)
- Anything customers ask you repeatedly
Example (Restaurant):
Business: Joe's Pizza
Location: 123 Main Street, Springfield
Hours:
- Mon-Sat: 11am - 10pm
- Sunday: 12pm - 8pm
Menu:
- Cheese Pizza: $12 (sm), $16 (lg)
- Pepperoni Pizza: $14 (sm), $18 (lg)
- Wings (10pc): $10
Delivery:
- Free delivery on orders over $25
- $5 delivery fee under $25
- Order by phone: 555-123-4567
FAQ:
- Gluten-free? Yes, $3 extra for GF crust
- Do you cater? Yes, call for orders of 5+ pizzas
- Parking? Free lot behind the building
Example (Online Store):
Business: StyleShop Boutique
Website: styleshop.com
Shipping:
- Free shipping on orders over $50
- Standard shipping: 5-7 business days ($5.99)
- Express shipping: 2-3 business days ($12.99)
- We ship to US and Canada only
Returns:
- 30-day return policy with receipt
- Items must be unworn with tags
- Refund to original payment method within 5-7 days
- Exchanges available for different sizes
Payment: Visa, Mastercard, PayPal, Apple Pay, Afterpay
FAQ:
- How do I track my order? Check your email for tracking info
- Can I change my order? Email support within 1 hour of placing
- Do you have a physical store? No, online only
- Gift cards? Yes, available from $25-$200
Example (Service Business):
Business: Bright Smile Dental
Location: 456 Oak Ave, Suite 200, Springfield
Phone: 555-987-6543
Hours:
- Mon-Fri: 8am - 5pm
- Saturday: 9am - 1pm (by appointment)
- Sunday: Closed
Services:
- Cleanings: $120 (with insurance: $30 copay)
- Whitening: $350
- Fillings: $150-$300
- Crowns: $800-$1200
- Emergency visits: Same-day appointments available
Insurance: We accept Delta Dental, Cigna, Aetna, MetLife
FAQ:
- New patient? Call to schedule, bring ID and insurance card
- How to book? Call 555-987-6543 or book online at brightsmile.com/book
- Do you take walk-ins? Emergency only, otherwise by appointment
- Cancellation policy: 24-hour notice required
This is your bot's brain. The AI uses this to answer customer questions accurately.